Refund policy
Cancellations
Any orders may be cancelled before they are dispatched. A full refund will be issued in this case.
If you wish to cancel an order that has been dispatched but not yet received the following applies: – If it is a parcel you will need to wait and accept delivery and then return the order back us as instructed below in the returns section. A refund will be issued less the original delivery costs and an administration fee of £20
Order errors, returns and damages
Order errors and or discrepancies must be notified to us in writing to info@candytheatre.com within 24hrs of the receipt of the order. If products are missing from your order then we require photos of the products received, alongside a photo of your packing slip. Missing products will be refunded from your order and not replaced.
As the items that we sell are perishable we do not accept returns.
If your order is delivered to you damaged, please contact us immediately in writing by emailinginfo@candytheatre.com along with photographic evidence of the damage with the shipping label clearly visible. We will review this evidence before taking further action; refund or replacement.
If your order arrives in a damaged or faulty condition, we will offer a refund for damaged items only if you have signed for the parcel as damaged.
*PLEASE NOTE*
We do not accept liability for damaged cereal boxes as long as the plastic bag containing the cereal is in tact. The purpose of the box is to protect the product inside from damage. If the box is damaged but the cereal inside is in good condition then we do not accept liability and are under no obligation to replace or refund for this. This is common practice of many companies.
Best Before Dates
Due to the time it takes for products to be imported to the UK from overseas, there are certain products that may have shorter best before dates than others. We sell with the intention of the customer consuming a product upon receipt, or within 2 weeks of receipt. You accept that products you receive may have a best before date that is no less than 2 weeks away from date of receipt. If you are buying products to keep for a specific occasion or date in the future, then we recommend contacting us before purchasing to ensure that you receive products with sufficient best before dates. Please note that we may also sell products that have exceeded their best before date, however these will always be marked in the title of the product.
Coupons
Coupons do not apply to sale items.
Risk
The risk on all products shall pass to you upon delivery.
Liability
If we fail to comply with these terms and conditions we are responsible to loss and or damage you suffer that is a foreseeable result of our breach of these terms and conditions or our negligence, up to the amount of the purchase priced paid by for the products order. Our maximum liability is limited to the total cost of your order. We are not however responsible for any loss or damage that is not foreseeable. Loss and/or damage is foreseeable if it was an obvious consequence of our breach or it it was contemplated by you and us at the time you placed the order.
Termination
We reserve the right to terminate your account at any time and restrict access to the website, if there is a risk of loss or liability to us or if there is a reasonable reason for doing so.
If we terminate your account we will refund in full any orders that have not yet been dispatched.