Terms of service

3 Aces London Ltd - Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern all sales of goods by 3 Aces London Ltd (“we”, “us”, “our”) to the customer (“you”, “your”). By placing an order, you agree to be

legally bound by these Terms.

You confirm that you:

Are acting in the course of a business
Are at least 18 years of age
Have authority to enter into a binding contract
Provide accurate and complete information at all times

2. Formation of Contract

All orders are subject to acceptance. An order shall only be deemed accepted when goods are dispatched. Until dispatch, we reserve the right to refuse or cancel any order.

Order confirmations are acknowledgements only and do not constitute acceptance.

3. Product Availability

All goods are offered subject to availability. While we aim to ensure stock accuracy,

discrepancies may occur. We shall not be liable for failure to supply where stock is

unavailable.

4. Pricing

Prices are as displayed at the time of order and may change without notice
Prices include VAT where applicable unless otherwise stated
In the event of an obvious pricing error, we reserve the right to cancel the order and issue a refund

5. Payment

Payment must be received in full prior to dispatch
We accept debit/credit cards and bank transfer
Card payments are processed at the time of order
We may refuse dispatch until cleared funds are received

6. Retention of Title

All goods supplied by 3 Aces London Ltd shall remain our sole property until we have

received payment in full (in cleared funds) for:
(a) the goods supplied; and
(b) any other sums due from you to us under any contract.

7. Delivery

7.1 General Delivery Terms

Our standard deliveries are always scheduled as *anytime between 09:00–18:00.*

If you require delivery within a specific time slot (AM, PM, Pre-10, Booked Window, etc.), this must be arranged in advance and will incur an *additional charge.*

Without a booked time slot, deliveries are anytime (09:00–18:00). If the driver arrives outside your business hours and no one is available, a re-delivery charge + time-slot fee will apply.

While carriers may have previously aligned deliveries with your business hours, this is not guaranteed unless a time-booked service is purchased.

7.2 Delivery Terms:

Kerbside delivery only. Drivers are not insured or permitted to move pallets into shops, homes, driveways, or warehouses.

Please ensure we have your full address details (street name, unit/house number).

If delivery is to a loading bay, moving pallets from the bay to your location is your responsibility.

If a forklift is required but unavailable, you must notify us in advance to arrange alternatives.

Parking restrictions (e.g., yellow/red lines): Any fines incurred by the driver will be passed to the customer.

7.3 Timing & Charges:

Delivery ETA is not guaranteed; drivers may arrive earlier, later, or anytime within the *09:00–18:00* window.

Re-delivery charges apply for failed delivery attempts.

Rescheduling deliveries must be arranged via the consignor (sender). Attempting to reschedule directly with the depot or driver will still incur a re-delivery fee.

8. On Delivery

Once your pallet arrives, you have 15 minutes to inspect before signing.
If any damage is noticed, please sign as “Arrived Damaged”.
No compensation is provided for delayed deliveries.

9. Risk

Risk in the goods passes to you upon delivery, regardless of whether ownership has

transferred.

10. Returns and Refunds

Due to the nature of goods, returns are generally not accepted
Damaged goods may be refunded subject to compliance with Clause 8
Refunds will be issued using the original payment method

11. Cancellations

Orders may be cancelled prior to dispatch for a full refund
Orders cancelled after dispatch may incur delivery and administration charges
Refused pallet deliveries will incur round-trip delivery costs and fees

12. Product Quality

We endeavour to supply goods of satisfactory quality. However, we rely on manufacturers for product specifications and warranties and do not provide additional guarantees.

13. Limitation of Liability

To the fullest extent permitted by law:

Our liability shall not exceed the value of the goods supplied
We shall not be liable for indirect, consequential, or economic losses

Nothing in these Terms excludes liability for death or personal injury caused by negligence or fraud.

14. Account Suspension

We reserve the right to suspend or terminate accounts where there is a risk of financial loss, breach of Terms, or other reasonable grounds.

15. Refunds on Termination

If your account is terminated, any undelivered orders will be refunded in full.

16. Data Protection

We process personal data in accordance with applicable data protection laws and our

17. Force Majeure

We shall not be liable for failure or delay caused by events beyond our reasonable control, including but not limited to:

Natural disasters
Industrial disputes
Transport disruption
Government actions

18. Errors and Information Accuracy

Product descriptions, images, and specifications are for guidance only. You are

responsible for checking product details, including allergens, prior to resale or

consumption.

19. Third Party Links

We accept no responsibility for third-party websites linked from our platform.

20. Waiver

Failure to enforce any right shall not constitute a waiver of that right.

21. Severability

If any provision is found unenforceable, the remaining provisions shall remain in full force.

22. Entire Agreement

These Terms constitute the entire agreement between the parties and supersede all prior agreements.

23. Amendments

We reserve the right to amend these Terms at any time. Updated Terms will apply to future orders.

24. Third Party Rights

No third party shall have any right to enforce these Terms.

25. Intellectual Property

All content, including text, images, and branding, is owned by 3 Aces London Ltd and may not be used without permission.

26. Complaints

All complaints must be submitted in writing to:
info@candytheatre.com

27. Account Security

You are responsible for maintaining the confidentiality of your account and password.

28. Governing Law and Jurisdiction

These Terms shall be governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

By placing an order with us, you acknowledge that you have read and accepted these Terms and Conditions.