Shipping policy

Delivery Information

Discrepancies

Any discrepancies with the order must be notified to us in writing to info@candytheatre.com within 24 hr’s of the receipt. No liability will be accepted for discrepancies notified any later than 24 hr’s after receipt.

Pallet Deliveries

If your order is sent on a pallet then you have 15 minutes to check your order is intact and complete. No liability for any damages or discrepancies will be accepted if the proof of delivery is signed for as correct or unchecked.

Delivery Address

Orders will always be sent to the delivery/shipping address. Please ensure that you check that the delivery address entered is correct. We will not accept any liability for miss-delivery or re-delivery if the delivery address entered on the order is incorrect.

Same Day/Next Day Dispatch

Whilst we will always endeavour to dispatch your order as soon as possible and on the same day if placed and paid for before midday, we can not always guarantee this. If you have ordered and paid before midday and we are unable to dispatch on the same day we will let you know as soon as possible.

Heat Sensitive Products

Any products that are sensitive to heat and are ordered during the summer months are done so at your own risk. We can not accept any liability for damage caused in transit due to warm weather.

Trade Delivery Address

All orders placed through this site are trade orders and are assumed to be sent to a commercial business address. If your delivery address is residential, please advise us in the notes section at checkout so we can plan the delivery accordingly — this will not incur a charge but is for information purposes only.